We understand that life happens. Illness, babysitters canceling and general unexpected circumstances. At SoFlo & Co, we ask for the same understanding and respect in return. Sudden cancelations and no-shows directly affect the income of our artists and take away opportunities from our other valued guests. We kindly request a minimum of 24 hours notice for all cancelations.
If appointments are being CANCELED DURING CLOSED HOURS please send a private message via social media or a voicemail with the date and time of cancelation.
NEW POLICY beginning November 20, 2019:
In the event of a LAST MINUTE CANCELATION OR NO-SHOW, 50% of the service value (including applicable tax) will be charged. This amount is non refundable and non transferable.
A CREDIT CARD is required for all bookings. We will not charge any amount to the card unless the policy is not met. By booking you are acknowledging and accepting SoFlo & Co cancelation policy.
GROUP BOOKINGS: A credit card will be required upon booking for groups of 3 or more. We ask for a minimum of 72 hours notice for cancelations. Canceling within 72-24 hours with result in 50% of the scheduled services applied to the credit card, or 100% of the amount if canceled within 24 hours. For large Groups of 8 or more we require a minimum two weeks cancelation notice or 50% will be charged.
Lightly used PRODUCT may be returned within 7 days. No refunds or exchanges will be issued after 7 days.
Note: DISCOUNTS are on a single-use basis and cannot be combination with other offers.
We love LITTLE ONES but let’s face it; they don’t always love us when we’re trying to cut their hair! To ensure an enjoyable experience for our guests, all children coming to SoFlo & Co for a service must be a minimum of 5 years old.
If your little one will be joining you for your service and they will be entertained my a mobile device, we ask that you please bring along headphones for their listening.
We appreciate your understanding and cooperation.